State Farm® Insurance Agent Paul Erdman

"I was a customer here for a while and in the beginning there was a nice representative I could go to if I had questions about billing and such and she was very pleasant and helpful. When she left, I noticed a huge change and staff seem irritated, defensive and unprofessional when I ask them a question about my bill. If you don’t know the answer, I have patience up to an extent with that but when you are just downright rude and unhelpful, I certainly do not. I have spoken with Paul about this and he was nice and professional and told me he’d talk to his staff. A few weeks ago, I had to call about my bill I needed answers to and his staff member told me the wrong information and then rudely snapped “ Look, I’m not in Billing, you know what I’m sayin?” So incredibly unprofessional. I’ve had enough of the incompetence and rudeness of the staff here so I decided to leave recently. It has been going on far too long and I’ve given them multiple chances to correct it. Response to Paul: I will absolutely not delete this and I’m taking this further. Look how long it took to respond to me and my mailbox is not full. Unfortunately for you I will be taking this further with State Farm and leaving it up to them. I also sent you several emails but what happened there? My email was full? I don’t think so. I guess offering customers a Starbucks card for a good review ( yes you did that and I will let them know ) works for your reviews but I’m telling the truth on here so trust me this won’t be taken down and I will now bring this to my agent and if I need to the BBB. It was also certainly from YOUR office. I can give names if you’d like but I’ve already reported them with corporate. That’s when I called after hours bc I had to complain about your awful representatives that are doing your job and not well. Btw, The last VM I left you was certainly during business hours. Thanks for making me look elsewhere for insurance though. That was a huge favor at least. All you had to do was tell the truth and call me to resolve this but you didn’t and now we are here. Not only that but bc of you I’ll probably be switching companies next week. Great way to do business State Farm. Also Paul, I have my phone records too so just tell the truth from now on. The only person that called was Stephanie - not you ( months ago from you leaving this response) and I had no interest in returning her call and I told you that on your vm during work hours."

"Stephanie Young at this office is and was more than helpful. She looked for and found discounts that we hadn't even thought of. My car insurance went down by more than half of what I had been paying per month with another ins. co. and Stephanie found a discount for our house and we received a refund check for the difference we had been paying and what we should have been paying. Great Service and friendly people. Seriously, you should give them a shout if you're looking to change ins. companies."

"I really can’t say enough about these guys. I’ve had auto insurance with them for 10 years now, and every single time I’ve had an issue (accident/roadside breakdown/question) they have been on top of it. Super responsive & extremely familiar with my file and coverage as soon as I tell them my name. Such a great help in several stressful/scary situations, and always polite, quick and effective."

"Mandy is amazing. She not only answers my questions but she always answers the phone. It's hard to find and talk to an actual person now a days but she's always there. I appreciate her knowledge and I also enjoy our conversations as well. Thanks Mandy for everything!"

"Any large well known corporation can get 5 stars overall. But, when you're an small individual office representing that big name, and not the only office, 5 stars doesn't come automatically. It takes Continuously AWESOME Customer Service to maintain that 5 stars for Your individual office. It takes an Awesome team that work well together. I have always had State farm, and over the years I have worked with several different agents(I've lived in different states). It's worth driving the extra mile to Golden, CO to work with this team. Paul is a great agent and employer. Oh....and Mandy knows her stuff, too!!!"

"I have my rental insurance through State Farm from this agency, Elizabeth and Mandy helped me out to find the right renters insurance. I will most likely change over insurance on my cars they offer a wide variety of insurance very professional and friendly, would recommend to others to check them out, it's worth it."

"I want to give an agent in Mr. Erdman’s office a huge thank you for her help recently. Mandy Willeford took the time to help my husband regarding a homeowner’s policy question. She was very patient and took all the time needed to pull up our policy and explain to him the coverages we have and answer the multitude of questions he asked very politely and patiently. She is very cordial to speak to and was happy to be of assistance. (He was on speaker phone so I heard both sides of the conversation). His experience with her was a very pleasant one and he was very satisfied with the explanations & help he received from her. Mandy Willeford is a definite asset to Mr. Erdman’s State Farm Office!!"

"I just visited this agency today to pay my homeowners and umbrella policies and sign up a new car with insurance. Mandy Willeford is always so helpful and competent! She is always suggesting ways to make our policies be more efficient and our dollars stretch farther. I highly recommend this agency!"